Industry-wide, airline performance improved in three categories in 2015, according to this year’s Airline Quality Rating.
It finds that U.S. carriers did a better job at landing flights on time, handling baggage, and making sure everyone in possession of a given flight was able to board the plane.
Based on data from the Department of Transportation, the study reports that 79.9 percent of flights landed on time in 2015; in 2014, it was 76.2 percent. The airlines lost, damaged, or delayed 3.24 bags per 1,000 fliers in 2015 – down from 3.62 in 2014. The rate of involuntary denied boardings fell from 0.92 per 10,000 fliers in 2014 to 0.76 in 2015.
Here’s how U.S. airlines stack up with best overall 2015 performances.
- Virgin America
- JetBlue
- Delta
- Hawaiian
- Alaska
- Southwest
- SkyWest
- United
- ExpressJet
- American
- Frontier
- Envoy Air
- Spirit
