Delta Flights to Become More Personalized

Delta is aiming to personalize your flight experience.

The airline is introducing the Guest Service Tool on flight attendants’ smartphones, allowing them to “recognize high-value customers and better serve those on board who may need extra assistance or attention.”

The tool will enable flight attendants to greet passengers by name, view their SkyMiles status, and more. Future enhancements may allow them to deliver food and beverage options that better fit fliers’ preferences.