Everyone has an opinion when it comes to which airlines are the best.
According to the annual Airline Quality Rating report, Virgin America is the U.S.’ No. 1 airline – the third year it’s been given the distinction.
The study analyzes the performance of U.S. carriers and is conducted by Wichita State and the Arizona campus of Embry-Riddle Aeronautical University. It looks at on-time performances, involuntary denied boardings, mishandled baggage, and customer complaints.
Here are the overall rankings:
1. Virgin America
2. Hawaiian
3. Delta
4. JetBlue
5. Alaska
6. Southwest
7. American/US Airways
8. Frontier
9. United
10. SkyWest
11. ExpressJet
12. Envoy/American Eagle