Everyone has an opinion when it comes to which airlines are the best.

According to the annual Airline Quality Rating report, Virgin America is the U.S.’ No. 1 airline – the third year it’s been given the distinction.

The study analyzes the performance of U.S. carriers and is conducted by Wichita State and the Arizona campus of Embry-Riddle Aeronautical University. It looks at on-time performances, involuntary denied boardings, mishandled baggage, and customer complaints.

Here are the overall rankings:

1. Virgin America

2. Hawaiian

3. Delta

4. JetBlue

5. Alaska

6. Southwest

7. American/US Airways

8. Frontier

9. United

10. SkyWest

11. ExpressJet

12. Envoy/American Eagle